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Warranty & complaints

Version 0.2 · updated

Working draft — development version, not legally approved

This is a translation provided for your convenience. It has NOT been reviewed by a lawyer, and the Romanian version is the legally binding one.

1. The legal guarantee of conformity

All products sold to consumers benefit from the legal guarantee of conformity provided by OUG nr. 140/2021: LINIA345 is liable to you for any lack of conformity which exists at the time of delivery and which becomes apparent within 2 years of delivery.

  • Any lack of conformity becoming apparent in the first year after delivery is presumed to have existed at delivery, unless proved otherwise.
  • Remedies, in the order provided by law: repair or replacement of the product — free of charge, within a reasonable period which may not exceed 15 calendar days — and if these are not possible or do not remedy the situation, a proportionate reduction of the price or termination of the contract with a refund.
  • The legal guarantee exists by operation of law — it does not have to be bought, activated or registered.

2. Commercial guarantee

LINIA345 does not offer an additional commercial guarantee. You benefit in full from the legal guarantee of conformity described above. If a commercial guarantee is introduced in future, its conditions will be published here and given to you on a durable medium; it will be additional to the legal guarantee and can never restrict it.

3. Installation and the legal guarantee

Installation is an optional service, separate and separately paid, available in all the countries we deliver to. You may choose installation through LINIA345 or install it yourself — without installation, you receive the assembly drawing and the assembly instructions together with the products.

  • Installing it yourself does not void your legal guarantee. If you choose to install it yourself, the products continue to benefit in full from the legal guarantee of conformity.
  • The legal guarantee covers lack of conformity of the products. It does not cover damage caused exclusively by incorrect installation carried out by the customer in disregard of the assembly instructions supplied — but any lack of conformity of the product itself remains covered, and if the incorrect installation is due to deficient assembly instructions, the lack of conformity remains the responsibility of LINIA345, in accordance with the law.
  • Where installation is carried out by LINIA345 or under the responsibility of LINIA345, incorrect installation is itself a lack of conformity covered by the legal guarantee (OUG nr. 140/2021).

4. How to make a complaint

  1. Write to us at to be published before orders are activated or call us at to be published before orders are activated, describing the problem — ideally with photographs and the order number.
  2. We confirm receipt of the complaint and reply within to be published before orders are activated.
  3. If the product does not conform, we apply the legal remedies in section 1, free of charge.

5. Alternative dispute resolution (SAL)

If we do not reach an amicable resolution, you have the right to use the SAL mechanism attached to the National Authority for Consumer Protection — a free or low-cost procedure, without going to court:

The European ODR platform (online dispute resolution) was abolished in July 2025; since then requests are submitted exclusively through the national channels above.

6. The courts

Nothing on this page limits your right to address the competent courts directly, in accordance with the law.